The premise is that a customer comes to a service rep with a problem, and the rep works with her to solve the problem. There were a lot more illustrations, but these are the highlights. Why the phone and envelope? Well, I liked the way they turned out, and they're only being used as icons roughly about half an inch in size, so I thought I'd post 'em at a decent size, just so someone will see the work! =)
I'll probably post again in a week or so. Busy times!